1. Privacy
1.1. Information We May Collect:
We may collect the following information:
a) Your name
b) Contact information, including email address
c) Demographic information, such as postcode, preferences, and interests
d) Other information relevant to customer surveys and/or offers
1.2. Use and Protection of Your Information:
Urban Mart Republic is committed to never selling or sharing your personal information with any third party, except as outlined in this policy or if required by law. In cases of fraudulent online payments, we reserve the right to disclose relevant personal information for criminal investigations or to comply with any other legal obligations.
1.3. Limitation of Liability:
While we take all reasonable steps to protect your privacy, we cannot guarantee or accept liability for unauthorized or unlawful disclosures of your personal information made by third parties who are beyond our control unless such disclosures occur due to our gross negligence.
1.4. Email Marketing:
With your consent, we may send you emails about our store, new products, promotions, and other updates.
1.5. Cookies and Tracking Technology:
Our site may use cookies and tracking technology depending on the features offered. These technologies help us gather information such as browser type and operating system, track the number of visitors to our site, and understand how visitors use our site. Cookies may also be used to customize your experience on our site. Personal information is not collected through cookies and other tracking technology; however, if you have previously provided personally identifiable information, cookies may be linked to such information. Aggregate cookie and tracking information may be shared with third parties.
1.6. Confidentiality Obligations:
We ensure that all of our employees, third-party service providers, divisions, and partners (including their employees and third-party service providers) who have access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations regarding your personal information.
1.7. Third-Party Service Providers:
Third-party service providers we engage will only collect, use, and disclose your information as necessary to perform the services they provide to us. However, certain third-party providers, such as payment gateways and other payment processors, have their own privacy policies governing the information we are required to provide for your purchase-related transactions. We encourage you to review the privacy policies of these providers to understand how they handle your personal information.
Please note that some third-party providers may be located in or have facilities in different jurisdictions than either you or us. Therefore, if you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that provider or its facilities are located. Once you leave Urban Mart Republic's website or are redirected to a third-party website or application, this Privacy Policy and our website’s Terms of Service no longer apply. We encourage you to read the privacy policies of any external sites you visit through links on our store, as we are not responsible for their privacy practices.
2. Terms of Service
2.1. Introduction:
These terms govern your use of Urban Mart Republic's website. By accessing or using our site, you agree to these terms in full.
2.2. Account Registration:
To use certain features of our site, you may need to register for an account. You are responsible for keeping your account details secure and confidential.
2.3. Product Availability:
All products listed on our site are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
2.4. Pricing:
Prices listed on our site are in South African Rand (ZAR) and include VAT. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.
2.5. Payment Methods:
We accept various payment methods, including credit/debit cards, EFT (Electronic Funds Transfer), and third-party payment providers such as PayFast. All payments must be completed before goods are dispatched.
2.6. Delivery Policy:
Urban Mart Republic offers delivery across South Africa. Delivery times vary depending on your location and the availability of stock. We aim to dispatch orders within 1-3 business days after payment is received. Delivery charges are calculated at checkout.
2.7. Returns and Refunds:
Please refer to our Returns and Refunds policy outlined above for more information on returning goods and requesting refunds.
3. Security
3.1. Data Protection:
We use industry-standard security measures to protect your personal information and payment details. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
3.2. SSL Certification:
Our website is secured with SSL (Secure Socket Layer) encryption, ensuring that your data is protected during transmission.
3.3. Fraud Prevention:
Urban Mart Republic reserves the right to refuse service, terminate accounts, or cancel orders at our discretion, including if we suspect fraud or unauthorized transactions.
4. Payment Gateways
4.1. Payment Security:
We use trusted third-party payment gateways to process transactions securely. Your credit card information is encrypted and protected by these payment gateways.
4.2. Payment Providers:
Please review the privacy policies of our payment providers, as they govern the handling of your payment information.
5. Customer Support
5.1. Contact Us:
For any questions or concerns, please contact our customer support team at info@urbanmartrepublic.com.
5.2. Office Hours:
Our customer support is available Monday to Friday, 9:00 AM to 5:00 PM SAST.
6. Legal Compliance
6.1. Applicable Law:
These terms and conditions are governed by the laws of South Africa. Any disputes arising from or related to these terms shall be subject to the jurisdiction of South African courts.
6.2. Compliance with Laws:
Urban Mart Republic complies with the Protection of Personal Information Act (POPIA) and other relevant South African legislation concerning data protection and consumer rights.
7. Changes to Policies
7.1. Policy Updates:
Urban Mart Republic reserves the right to modify or update these policies at any time. Changes will be effective immediately upon posting to our website. We encourage you to review our policies periodically for any updates.
7.2. Continued Use:
Your continued use of our website following the posting of changes to these policies constitutes your acceptance of those changes.
